When your favorite athletic shades crack or peel, you don't want to dig through endless corporate runaround. If you own a pair of Under Armour sunglasses, your coverage doesn't actually go through Under Armour's standard clothing support line. Instead, Under Armour eyewear is manufactured, warranted, and serviced by Safilo Group, their official global licensee. Knowing this distinction saves you hours of misdirected emails and frustration.
Under Armour sunglasses come with a manufacturer's warranty protecting against defects in materials and workmanship. If a frame snaps at the hinge due to a factory flaw or lens coatings bubble prematurely without physical abuse, the manufacturer will repair or replace the item. However, accidental drops, dog chews, or standard surface scratches from dropping them on concrete fall outside protected coverage.
Who Handles Your Under Armour Sunglasses Warranty?
The single biggest mistake people make when filing a claim is contacting Under Armour's primary apparel support team. Because specialized brands license their accessories, eyewear claims route directly through Safilo's warranty division.
- US Support Line: Call Safilo at 1-800-631-1188.
- Canada Support Line: Call Safilo at 1-800-387-7234.
- Official Support Email: Send inquiries and claim documentation directly to underarmourwarranty@safilo.com.
Reaching out to the correct team ensures your request gets logged into the proper processing queue on day one.
What the Warranty Covers (and What It Excludes)
Manufacturer warranties protect against structural or production anomalies rather than regular wear and tear or accidental mishaps. Understanding the boundary between a defect and damage prevents wasted effort.
Protected issues include spontaneous frame cracking around lens grooves, hinges failing due to weak soldering or internal stress, and premature coating delamination that isn't traceable to chemical exposure like bug spray or sunscreen.
Excluded issues include scratches on lenses from improper cleaning, frames run over by a car, broken temples from high-impact sports crashes, and normal cosmetic fading caused by relentless sun exposure. If an issue stems from manufacturing oversight, you're covered. If it stems from a rugged workout accident, you'll need to look into replacement parts or a new pair.
Step-by-Step Guide to Filing Your Claim
Filing a warranty claim requires specific details to prove authenticity and purchase history. Gathering these elements beforehand streamlines the entire procedure.
- Locate your proof of purchase: Find your original store receipt, online order confirmation, or authorized dealer invoice. Warranties typically require valid proof showing purchase date.
- Inspect and photograph the damage: Take clear, well-lit macro photos of the defect, whether it's a snapped hinge, a distorted nose pad bridge, or bubbling polarization film.
- Contact Safilo customer service: Call the dedicated US or Canadian toll-free support number or email underarmourwarranty@safilo.com with your description and photos.
- Follow return instructions: If the representative determines the issue qualifies as a manufacturer defect, you'll receive instructions on mailing the damaged frames to the evaluation center.
- Wait for assessment and fulfillment: Once inspected, approved claims result in either a repaired frame or a replacement pair, shipped directly back to your address.
Common Mistakes That Delay Warranty Claims
People often run into roadblocks during the warranty process due to a few avoidable missteps. Keep these pitfalls in mind before submitting your paperwork.
- Failing through the wrong channel: Submitting a claim through standard UA clothing chat portals reroutes your ticket, often resulting in automated rejections or long delays. Always use Safilo's direct contacts.
- Throwing away receipts: Buying shades from cash-only authorized kiosks or losing digital invoices makes proving the warranty window nearly impossible. Always keep digital copies of eyewear receipts.
- Attempting DIY superglue fixes: Applying glue to a broken hinge or cracked frame before submitting photos usually voids the warranty immediately, as it prevents technicians from evaluating the original point of failure.
Frequently Asked Questions
How long does the Under Armour sunglasses warranty last?
Standard manufacturer warranties for licensed eyewear typically run for one year from the original date of purchase, provided you can show a valid receipt from an authorized retailer.
Can I get my scratched lenses replaced under warranty?
No. Lens scratches resulting from normal use, abrasive wiping cloths, or accidental drops are considered routine wear and tear, which standard manufacturing warranties exclude.
Do I have to pay for shipping when sending glasses in for evaluation?
Depending on the specific instructions from the Safilo support team, customers are occasionally responsible for inbound shipping costs to the inspection facility, while return shipping for approved warranty replacements is typically covered.
Are replacement parts like nose pads or ear socks covered?
For minor component replacements or lost rubber parts, it is often faster and easier to check with authorized third-party parts distributors or contact Safilo support directly to purchase affordable replacement kits rather than filing a full warranty claim.
